Business Leader Profile on Chip Poli
Tell us how you ended up in this line of work.
I was in my mid-30s and really trying to figure out what I had a passion for and what I wanted to do for the rest of my life. I was sitting in the Mug ’N Muffin restaurant in Norwood looking through the “Help Wanted” section of the paper. When I was leaving, I saw the sign for a local mortgage company across the street. Having been in the business of selling real estate for the past few years, I had worked with a number of mortgage brokers. It stuck in the back of my head that one of them said the mortgage business would be a perfect match for me. So, I walked across the street and into the mortgage company and asked to speak with the owner. After some back and forth, he offered me a desk, a phone and told me, “Good luck.” It’s been my passion ever since.
What are two memories from your career that stick with you the most?
In 1998, I was the No. 1 loan originator in the country. I will never forget that year and the number of home buyers I personally helped achieve their goal of purchasing their first home or the home of their dreams.
In May 2001, I opened Poli Mortgage with the goal to shake up the mortgage and real estate industry by providing unsurpassed customer service and some of the lowest mortgage rates and closing costs in the industry. I knew the only way to do business with integrity was to put the customer first by helping them to save money.
What do you most like and least like about your work?
I love working with people. Throughout my career I have met all kinds of people, across different careers and stages of life. Knowing my borrowers are so excited about purchasing a home and that I was a part of helping them is something I never get tired of.
It kills me to have to tell someone they can’t qualify to get a mortgage based on today’s mortgage rules.
What makes your business or profession unusual?
This doesn’t make us unusual, but it does make us special. I believe our company works hard to save our customer’s money. I changed the business model of Poli Mortgage back in 2014 to be more digitally focused and to provide our borrowers with even lower rates and lower closing costs. This transition was carefully planned to help more borrowers achieve their dream of home ownership.